Shipping policy

Last Updated: May 2026

 

ORDER PROCESSING & DISPATCH

 

Orders are processed and dispatched within 1–2 business days of payment confirmation (Monday to Friday, excluding Australian public holidays). Orders placed on weekends or public holidays will be processed the next business day.

 

You will receive an email confirmation when your order is placed, and a shipping notification with tracking details once dispatched.

 

DELIVERY OPTIONS & TIMEFRAMES

 

Australia — Standard Shipping

Cost: $4.99 flat rate on all orders

Delivery: 3–5 business days after dispatch

Carrier: Australia Post

 

New Zealand — Standard Shipping

Cost: $9.99 flat rate on all orders

Delivery: 5–10 business days after dispatch

Carrier: Australia Post International

 

Note: Delivery timeframes are estimates and may vary during peak periods (e.g. Christmas, Easter) or due to carrier delays. Remote areas of Australia may experience longer delivery times.

 

 

TRACKING YOUR ORDER

 

All orders are shipped with tracking. Your tracking number will be emailed to you once your order is dispatched. You can track your parcel at: auspost.com.au/track

 

CONTACTLESS DELIVERY

 

In line with Australia Post's current procedures, deliveries do not require a signature. If no one is home, Australia Post will leave a card and either leave the parcel in a safe place or redirect it to your nearest post office for collection.

 

LOST OR DELAYED PARCELS

 

If your parcel has not arrived within 10 business days of the estimated delivery date, please contact us at support@mobileskin.com.au with your order number. We will investigate with Australia Post on your behalf.

 

INCORRECT ADDRESSES

 

Please ensure your delivery address is correct at checkout. MobileSkin is not responsible for parcels delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@mobileskin.com.au — we can only amend addresses before dispatch.

 

CONTACT

 

For all shipping enquiries: support@mobileskin.com.au

Response time: within 2 business days