Privacy policy

Effective Date: 16 May  |   Last Updated: May 2026

Business: 4G FORCE PTY LTD trading as MobileSkin   |   ACN: 165 764 581

Contact: support@mobileskin.com.au

Address: Kiosk 102, Munnopara Shopping Centre, 600 Main N Rd, Smithfield SA 5114

 

 

1. OUR COMMITMENT TO YOUR PRIVACY

 

MobileSkin (operated by 4G FORCE PTY LTD, ACN 165 764 581) is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information.

 

2. INFORMATION WE COLLECT

 

When you visit our website or place an order, we may collect:

• Personal details: name, email address, phone number, delivery and billing address

• Payment information: processed securely via our payment provider (we do not store full card details)

• Device and browsing data: IP address, browser type, pages visited, time zone, referring website

• Order history and purchase information

 

3. HOW WE USE YOUR INFORMATION

 

We use your personal information to:

• Process and fulfil your orders

• Send order confirmations, shipping updates, and delivery notifications

• Respond to your enquiries and provide customer support

• Send occasional marketing emails about new products or offers (you may opt out at any time)

• Improve our website and product range based on browsing behaviour

• Comply with our legal obligations

 

4. COOKIES & TRACKING

 

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and support marketing efforts. Cookies are small files stored on your device. You can disable cookies in your browser settings, though this may affect website functionality. We use Google Analytics and Shopify's built-in analytics tools.

 

5. DISCLOSURE OF YOUR INFORMATION

 

We do not sell or rent your personal information. We may share it with:

• Shipping and logistics providers (e.g. Australia Post) to fulfil your order

• Payment processors to complete transactions securely

• Shopify Inc. as our e-commerce platform provider

• Google and Meta for analytics and advertising (aggregated/anonymised data)

• Regulatory authorities when required by Australian law

 

6. DATA STORAGE & SECURITY

 

Your information is stored on secure, password-protected servers. We use SSL encryption on our website (https://). We take reasonable steps to protect your data from misuse, loss, unauthorised access, modification, or disclosure. We retain your data for as long as necessary to fulfil orders and meet our legal obligations (generally up to 7 years for financial records under Australian law).

 

7. YOUR RIGHTS

 

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate information

• Opt out of marketing communications at any time

• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

 

8. CONTACT & COMPLAINTS

 

For privacy enquiries, access requests, or to lodge a complaint, contact us:

Email: support@mobileskin.com.au

Mail: MobileSkin, Kiosk 102, Munnopara Shopping Centre, 600 Main N Rd, Smithfield SA 5114

 

We will respond to all privacy complaints within 30 days. If you are not satisfied with our response, you may contact the OAIC.

 

9. CHANGES TO THIS POLICY

 

We may update this Privacy Policy from time to time. The current Version  will always be available on our Website with the effective date shown above.